Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please email us at support@movitaglobal.com.

If your return is accepted, we will email you a return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding a return, please email us at support@movitaglobal.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

To report a damaged, defective or incorrect item, please email us at support@movitaglobal.com.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids or gases. Please email us at support@movitaglobal.com if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once your return has been accepted, you can make a separate purchase for the new item.

To request an exchange, please email us at support@movitaglobal.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To exercise this right, please email us at support@movitaglobal.com.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please email us at support@movitaglobal.com.